Question 1

Do you offer in-person or video sessions?

Accepted Answer

We provide therapy in person and through HIPAA-compliant video sessions.

Question 2

How can I schedule an appointment?

Accepted Answer

To schedule an appointment as a new patient, go to the bottom of the page where it says contact me, submit the information asked and someone will contact you.

Question 3

How long is an appointment?

Accepted Answer

Each session can lasts up to one hour

Question 4

How do I pay for my session?

Accepted Answer

All clients will input their credit card information in the secure Client Portal.  Credit cards will be billed automatically between the hours of midnight and 3am the morning after your session for your full co-pay/deductible required by your health plan. If you are self-pay you will pay the self-pay rate. Please note that clients are 100% responsible for any fees not paid by their insurance company. If your card declines for any reason it will be automatically tired again after the second time an invoice will be sent out to you via email. Please pay all invoices ASAP so that your account does not get locked for non-payment.

Question 5

Can I use a FSA/HSA card?

Accepted Answer

Yes!  You can use these cards for any session fees.  You are also required to keep a regular credit card on file to be charged for any late-cancellation or no-show fees.

Question 6

Why choose the private pay option?

Accepted Answer

Private pay offers you complete privacy, although your therapy records are not shared with insurance companies it gives you full control over your care, choosing your session frequency without the restrictions of insurance companies, not having to worry about diagnosis requirements that insurance often imposes and does become a permanent part of your medical record.

Question 7

Do you charge same-day cancellation and no-show fees?

Accepted Answer

Yes, your appointment time is reserved just for you. Cancellations made less than 24 hours before your scheduled session or missed sessions without notice will be charged the full session fee. This policy helps ensure that time can be offered to other clients in need and allows the practice to maintain consistent availability. Thank you for understanding and respecting this commitment

Question 8

Do you accept Medicaid or Medicare?

Accepted Answer

At this time we accept UHC community medicare and medicaid only.

Question 9

Do you accept Employee Assistance Program (EAP)?

Accepted Answer

Yes, we accept some EAP programs so please contact your EAP provider to confirm if we are credentialed with them.

Question 10

What should I expect at my first appointment?

Accepted Answer

Your first session is an opportunity to get to know each other and share what brings you to therapy. You’ll discuss your background, current challenges, and goals for treatment. This helps your therapist understand your unique needs and create a plan tailored just for you. You can also ask any questions about the process, confidentiality, fees, and scheduling. The goal is to build a comfortable, trusting space where you feel heard and supported from the start.

Frequently asked questions